Education

Bachelor’s of Science in Information and Technologies Management

Darla Moore School of Business ‐ University of South Carolina

Columbia, SC, August 2007


Programming Technology Expertise

HTML5, CSS3, Bootstrap, JavaScript, JQuery, AngularJS, PHP, MS Server, Apache, SQL, MySQL, & MongoDB

Additional Technology Expertise

SEO, Mobile First, E‐Commerce Platforms, RESTful API Integrations, Smarty Templates, Git, Crontab, Server Building/Management, Hyper‐V


Summary of Qualifications

  • Over 12 years of Information & Technology Industry experience in different business sectors, including manufacturing, education, financial, and e‐commerce.
  • Full stack developer and director of email marketing for a major e‐commerce site.
  • Served as the Technical Lead for the Creative Solutions Application Suite by Thomson & Reuters. This suite was used to manage a CPA firm's clients, documents, financial records, tax returns, and audits.
  • Developed and maintained in‐house applications that assist and report on the status and day‐to‐day activities of various information systems within multiple businesses.
  • Full understanding of the impacts that minor changes can make when it comes to information systems.
  • Able to communicate effectively to individuals and large groups.
  • Frequently complimented for communicating technical details and solutions to the user at their own level.
  • Very detail oriented and a firm believer in documentation.

Selected Successes

  • Moved Heels.com from http to https and migrated servers from CentOS to RHEL
  • Designed protocols and oversaw the upgrade from Windows XP to Windows 7 at the University of South Carolina at Lancaster and at Burkett Burkett & Burkett CPAs, P.A.
  • Reduced desktop and laptop deployment times from 4 hours to approximately 30 minutes using Windows Deployment Services
  • Taught many classes on new technologies to improve end‐user productivity
  • Migrated employee email accounts from Exchange 2013 to Office 365

Professional Experience

Heels.com ∙ Charlotte, NC

Director of Web Development and Email Marketing ‐ May 2015 ‐ Now

  • Integrate, Update, and Maintain Third Party API Connections with companies like Amazon.com, Jet.com, Paypal.com, Google.com, Cybersource.com, & others
  • Debug and optimize site functionality
  • Develop automated systems for commerce, reporting, and third party integration
  • Facilitate social media integration like building out a shoppable instagram feed
  • Build company transactional emails, monitor click rates, conversions, and contact loss rates
  • Develop strategies for gaining new leads
  • Assist marketing team in the development and deployment of new campaigns
  • Perform many helpdesk duties including but not limited to desktop support and networking

Burkett Burkett & Burkett CPAs, P.A. ∙ West Columbia, SC

IT Specialist ‐ December 2012 ‐ September 2014

  • Managed the firm’s helpdesk, supporting over 50 end‐user's at two sites
  • Oversaw the firm’s terminal, gateway, and production servers
  • Converted over 20 physical servers to virtual machines (Hyper‐V)
  • Implemented and managed much of the firm’s disaster recovery practices
  • Managed replication of virtual machines between sites
  • Supported desktops, Surfaces, iPads, and end‐user’s personal devices as well as back‐of‐the‐house hardware such as routers, switches, servers, and cabling
  • Scheduled outages for application maintenance, oversaw application upgrades and maintenance
  • Responsible for the firm’s data backups, both tape and disk
  • Responsible for troubleshooting applications within the firm to correct and report bugs within applications

BrysonTech.com ∙ Kailua‐Kona, Hawai’i

Owner and Senior Technician ‐ September 2011 ‐ December 2012

  • Provided custom technology support to various customers including community centers, offices, churches, and individuals
  • Built physical and digital networks designed to be robust and easy to use for clients
  • Designed, built, and maintained numerous database driven websites

University of South Carolina at Lancaster ​∙ Lancaster, SC

IT Coordinator ‐ March 2008 ‐ September 2011

  • Provided desktop support for approximately 1800 students and over 100 faculty and staff
  • Administered campus systems, including email, Active Directory, antivirus, WSUS, third party applications, and software updates
  • Tested software compatibility for, and directed the campus‐wide migration to Windows 7
  • Scripted batch files used for remote software deployment within Active Directory Domain
  • Created technical policies for campus management of images, software organization, and wireless network monitoring
  • Taught TSTM 342 ‐ Introduction to Desktop Hardware
  • Managed a staff of two technicians
  • Tested and ensured new software met campus quality and security standards, including HIPAA and FERPA compliance
  • Developed numerous tools and applications to support campus activities